What am I doing right now? I have been on hold with UPS trying to find my Fabric.com package because they did not put my unit number on it. Granted I placed the order on September 23. A time line shall we?
September 23, 2012 - Placed an order for four knit fabrics from Fabric.com
September 27, 2012 - Emailed customer service that my order showed pending. I asked with a 48 hour shipping promise, was there a way to know if it had actually been shipped. I promptly got a auto-response that someone was striving to respond within 2 days.
September 29, 2012 - I received an e-mail that one of the fabrics I had ordered was no longer in stock and had been omitted from the order.
September 30, 2012 - I replied to customer service with:
I am really disappointed with the service this time around. I understand inventory runs out, so that is no big deal, but I placed this order a week ago. It should have been shipped already with or without this fabric. What happened? You guys usually have the best service ever!
October 1, 2012 - I received an e-mail that my order had been shipped with the UPS tracking number showing it would be delivered October 3.
October 3, 2012 - I went to bed sad and packageless.
October 4, 2012 - I met the UPS man at his truck to receive my package. I was told I had no package, and he gave me the number to his service center. That was the man I was on hold with at the beginning of this rant. He let me know the sender had left out my unit number, and that is why my delivery had not been delivered. During my hold session I confirmed I had actually entered the correct address on fabric.com. The wonderful manager at UPS let me know he talked to the driver and he will be returning with my package within an hour. Yay!
In conclusion: First, UPS rocks! Second, I am irritated at fabric.com for showing me no customer service at all. I got no response to my inquiries on top of everything else. Are free shipping with $35 purchase and a steady supply of coupon codes worth the headache? I am seriously asking myself if I will be a fabric.com customer in the future. Has anyone else noticed a decline in their service?